Hotel Privacy Policy

Exclusive Hotels is committed to meeting its Data Protection obligations and ensuring the protection and security of all personal information. This Privacy Policy has been published online to explain how it uses any personal information and outline the procedures which are in place to safeguard your privacy.


Personal Information

Exclusive Hotels will use your personal information to respond to your query, in relation to information requests for specific properties, for marketing and to keep you up to date with developments and news relating to Exclusive Hotels and this website. We will also use your information to look at ways in which this website and our services to our clients can be improved and for the purposes of administration.

We may contact you by email, post, telephone or fax and by providing telephone and fax details you specifically consent to our contacting you by these methods. We may also contact you by any of these methods to let you know about any other services which may be of interest to you.


Disclosure to Third Parties

All personal information provided to Exclusive Hotels will not be shared with any third party. Exclusive Hotels does not sell, trade, or rent any personal information to other organisations.


Cookies

A cookie is a small data file that certain web sites write to your hard drive when you visit them. The only personal information a cookie can obtain is information a user supplies him or herself. A cookie cannot read data from your hard disk or read cookie files created by other sites. Cookies, however, enhance our web site performance in a number of ways, including providing a secure way for us to verify your identity during your visit to our web site and personalising your experience on our site, making it more convenient for you.

This web site uses cookies so that we can serve you better. This site uses visitor tracking software that will use cookies to track information about how visitors come to the website, which pages they visit, and other actions that visitors make whilst on the site. This data is then used in order to improve the user experience of the web site. All user data collected in this manner is anonymous. As part of the online booking process cookies are also used to facilitate your booking experience which originate from our trusted booking supplier.


Should you wish to do so, you can refuse cookies by disabling them in your web browser’s settings, and you do not need to have cookies turned on to successfully use our service. Most browsers are defaulted to accept and maintain cookies and you can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it or not. Please consult the support documentation for your web browser, which can be found online, for more information.


Site Tracking

Exclusive Hotels uses site-tracking software to monitor visitor traffic patterns and site usage. This software does not enable us to capture any personal information.


Accessing Your Records

You have the right to request a copy of any information which we hold about you. If you wish to receive a copy of this information please write to Marketing Department, Exclusive Hotels, Pennyhill Park Hotel & The Spa, London Road, Bagshot, Surrey GU19 5EU. A small administrative charge will be made for fulfilling this request.


Consent

By clicking on the submit or send button at the bottom of a submission form you consent to Exclusive Hotels processing your personal data in the manner outlined above.


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